Support Center
Need help with Wings & Whistles? Start with the quick answers below or reach out—happy to help.
Troubleshooting
- Open Wings & Whistles and tap Record.
- Record 5–10 seconds in a relatively quiet spot.
- Review the suggested species and tap to learn why (call type, example clips).
Pro tips
- Avoid wind and crowds; cup your hand to shield the mic.
- Take a second recording if the bird changes song or distance.
- Practice on common birds you already know to train your ear.
- Microphone permission: iOS → Settings ▸ Privacy & Security ▸ Microphone → allow Wings & Whistles. Apple Support
- Too noisy: move closer, face the bird, try again during a lull.
- Very short/long clips: aim for 5–10s—long enough to catch a phrase, short enough to avoid noise.
- Make sure your case or finger isn't covering the bottom mic.
- Disconnect Bluetooth headsets while recording (they often use a lower-quality mic).
- Check iOS Local Network permission if you use any casting/nearby device features. iOS → Settings ▸ Privacy & Security ▸ Local Network. Apple Support
- Turn your volume up; ensure Silent/Focus modes aren't muting media.
- Try a different clip to rule out a one-off bad recording.
Having an issue? Send us a note at support@wingsandwhistles.app and we'll help you out!
iOS: Settings ▸ Privacy & Security ▸ Analytics & Improvements ▸ Analytics Data, find a log named with our app, tap Share. Apple Support
Privacy & data control
Read our Privacy Policy for what we collect and why.
Want account/data deleted? Use Settings ▸ Account ▸ Delete Account (if available), or email us with subject "Delete my data – Wings & Whistles" from your App Store email. We'll confirm when complete.
FAQ
Does Wings & Whistles identify birds automatically?
It provides suggestions from your recording and teaches you what to listen for (call types, pitch shapes). Results depend on recording quality and background sound.
Do I need an account to use the app?
No! You can use the core bird identification feature without creating an account. However, creating an account lets you save your discoveries, track your progress, and sync across devices.
How accurate is it?
Accuracy varies with distance, wind, and background noise. Use the tips above to improve results.
How do I delete my data?
Use the in-app delete option (Settings > Account > Delete Account) or email support with "Delete my data – Wings & Whistles" and we'll handle it promptly.
Contact us
When you write, including this helps us help you faster:
- App version (Profile ▸ About), iOS version, iPhone model
- What you tried, what you expected, what happened instead
- A short screen recording or the exact steps to reproduce